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Phone Access System

ProPay allows you to process credit cards, transfer funds, check your available balance, and edit your Account information all using a touch-tone telephone, including cell phones.  This "Press to Pay" functionality is perfect for mobile businesses and transactions.

NOTE: Before using the Phone Access System, you must first enter a Personal Identification Number (PIN) through the "Edit My Profile" menu after you have logged into your Account.

Transaction Codes

When you dial the 1-800 number, you will be given the following transaction options:

Transaction code : Process a credit card
Transaction code : Transfer funds to your chequing account
Transaction code : Check your balance
Transaction code : Edit your Account information
  : Repeat last prompt
  : Return to main menu


Login to the Phone Access System:

Message Your Action
Dial 1-800-485-2404
Press 1 for English. Press 1.
Press 2 for French. Press 2.
Enter the day time or evening phone number associated with your ProPay Account. Enter phone number.
Enter your two digit month and two digit year of your date of birth. Enter your date of birth (example 0375).
Enter your Phone Access PIN number. Enter your PIN number.


Transaction Code 1 :  Process a credit card

Message Your Action
Enter the credit card number and #. Enter the credit card number and #.
Enter the four-digit Expiry date. Enter the Expiry date.
Enter the five digit customer's ZIP code. Enter the ZIP code.
Using the * as the decimal, enter the amount to charge, followed by #. Enter amount. Example: 20*00# = $20.00.
If this number is correct, press 1. To re-enter this number, press 2. Press 1 or 2.
Approval or Decline. Write down results.
For more Approval details, press 1. To process another credit card, press 2. Press 1 or 2.
To return to the main menu press *. Hang up if finished. Press * or hang up if finished.


Transaction Code 2 :  Transfer funds to a chequing account

Message Your Action
Your Current Balance is $xx.xx.
Using the * as the decimal, enter the amount to transfer, followed by #. Enter amount. Example: 20*00# = $20.00.
If this number is correct, press 1. To re-enter this number press 2. Press 1 or 2.
To return to the main menu press *. Hang up if finished. Press * or hang up if finished.


Transaction Code 3 :  Check your balance

Message Your Action
Your current balance is $xx.xx.
Your pending balance (if any) is $xx.xx.
To return to the main menu press *. Hang up if finished. Press * or hang up if finished.


Transaction Code 4 :  Edit your account information

Message Your Action
Press 1 to edit your chequing account information. Press 1, then follow the prompts.
Press 2 to change your Phone Access PIN number. Press 2, then follow the prompts.
Press 3 to change your day time or evening phone number. Press 3, then follow the prompts.
 
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